The issue was highlighted by the release of a new study from Forrester Consulting, commissioned by the Amadeus Cytric Solutions team. Researchers conducted a survey of 525 professionals across functions (finance, travel, procurement, IT and HR) at large enterprises in nine markets, and five ad-hoc interviews, with the work designed to explore the challenges leaders currently face when it comes to T&E.
The report revealed the post-pandemic hybrid world of work has left many organisations struggling to deliver the experiences employees expect. On top of this, there is a spike in expectations from leaders to enable employees to be able to do their best work – from anywhere.
What can be observed – without any major surprise – is that processes are no longer seen as fit-for-purpose by those who have themselves seen their own personal worlds evolve rapidly over the past two years.
On the corporate side, there is a growing awareness that, for their businesses to succeed, responsible stakeholders must design processes that support the workforce in the new world of work.
As a result, new systems are required to connect people and teams, to create and boost efficiency, to address collaboration and to create end-to-end journeys which map the reality of the world we now live in.
Those who do not adapt may face being left behind.
