Southwest Airlines will expand its service when a new, eight-gate concourse opens in Phoenix Sky Harbor International Airport’s Terminal 4.
The 275,000-square-foot concourse opens on Monday, June 20.
At first, fliers will have limited dining and shopping options. But openings in the coming months will include Arizona’s first airport Chick-fil-A, a burger restaurant concept from celebrity chef Bobby Flay and local favorites such as Eegee’s.
A Chase Sapphire Lounge by The Club is also coming soon.
“A place like this helps the traveler experience with more seats and more concessions,” Southwest Airlines spokesman Dan Landson told the Arizona Republic. “It helps make it a smoother, more enjoyable experience when traveling to and from Phoenix. It starts it off on the right path.”
Southwest Airlines adds capacity at Sky Harbor Airport
The new concourse adds eight gates for Southwest Airlines flights. This gives the airline a flight capacity of 32 gates at Sky Harbor, up from 24, Southwest CEO Bob Jordan said Friday during a ribbon-cutting ceremony for the new concourse.
It’s Southwest’s fourth Sky Harbor concourse, all of which are in Terminal 4.
“This is one of the very few airports where we’re on a flight level back to and beyond where we were pre-COVID,” Jordan said. “That’s not true most places.”
City leaders in Phoenix approved a plan for the new concourse in October 2016. Jim Bennett, who was the aviation services director at Sky Harbor at the time, said the new gates were part of a plan to upgrade the Terminal 4 to handle larger airplanes and more passengers.
“The most telling story of the airport’s evolution is we have over 100 fewer takeoffs and landings than years ago, because there are now more passengers on each plane,” he told The Arizona Republic on Friday.
The new concourse cost $310 million to build and was paid for through airport revenue.
Passenger amenities in the new Southwest concourse
Southwest Airlines passengers waiting for flights will notice innovative amenities in the new concourse, Phoenix Mayor Kate Gallego said.
“Phoenix is showcasing its future-forward progress in a way that matches its status as one of the world’s busiest airports for passenger traffic,” she said in a press statement.
For instance, every seat will be equipped with charging stations that allow them to charge their phones and other electronics.
An animal relief area is available for people traveling with pets or service animals.
A hearing loop system will allow people who use hearing devices to connect to hear airport announcements on the PA system.
Airport staff also highlighted efficiency improvements customers may not immediately notice that positively affect the customer experience. These include baggage system upgrades and a connector bridge that helps passengers get between the north and south concourses post-security in Terminal 4.
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3 dining and shopping kiosks open Monday
While the concourse’s upcoming restaurants and shops remain under construction, fliers can check out three kiosks to dine and shop while waiting for their flights:
Sip Coffee and Beer: Sip will feature locally sourced food and drinks, including small batch craft coffee from Native Ground Coffee and scratch made empanadas from Half Moon Empanadas. Sip’s temporary kiosk will be open until its permanent storefront is ready.
Fresh Market on the Go/Bar@PHX: The Grove Inc., which will operate a number of the concourse’s upcoming restaurants, will serve a temporary menu at this kiosk before the restaurants open. The Fresh Market side will feature breakfast sandwiches, pizza and bakery items, plus grab-and-go coolers with sandwiches, salads, yogurt parfaits, protein boxes and soft drinks. The Bar@PHX side will serve beer, wine and cocktails.
Uptown Phoenix: This shop will sell small electronics, travel-size toiletries, snacks, grab-and-go sandwiches and salads and bottled drinks. Uptown Phoenix also will operate a permanent storefront at the concourse; when it opens, it will feature items from local retailers including Changing Hands Bookstore and Made Art Boutique.
Coming soon:New restaurants and shops at Sky Harbor
New restaurants in Terminal 4: Chick-fil-A and local favorites
Right now, fliers will see closed storefronts with “coming soon” signs as they walk through the eighth concourse.
But when these open, the food will include a mix of beloved national brands, local favorites and a new restaurant from a celebrity chef.
Five of the restaurants will be in a food hall called The Crystals at Sky Harbor. The food hall will feature:
Pedal Haus Brewery: Described as the center of the food hall, Pedal Haus is beloved locally for its Belgian and German style beers. A winner of numerous beer competitions, Pedal Haus has locations in Tempe, Chandler and Phoenix. The Sky Harbor location will serve the beer, wine and spirits it’s known for, plus Bavarian pretzels and rustic pizzas.
Chick-fil-A: Airport staff describe the popular restaurant chain known for its chicken sandwiches and waffle fries as a “sought after top selling brand.” Chick-fil-A operates more than 40 restaurants in Arizona; its location in the Southwest Airlines concourse will be its first Arizona airport location.
Bobby’s Burgers: This fast-casual restaurant from celebrity chef Bobby Flay is a burger restaurant featuring various combinations of premium quality ingredients inspired by burgers from different regions of the country. This will be the first Arizona location for Bobby’s Burgers, which currently has four locations: three in Las Vegas and one at Yankee Stadium in New York City.
Eegee’s: The regional chain with more than 30 locations in Tucson and the East Valley is named for its signature drink, a frozen fruit beverage that comes in flavors such as lemon, strawberry and piña colada. The food menu includes subs, salads and ranch fries.
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Berry Devine: Known for its acai bowls, Berry Devine offers soft serve treats made from 100% organic frozen acai berry pulp and organic juices. Although the soft serve is dairy free and vegan. Berry Devine has locations in Phoenix, Tempe, Gilbert, Tucson and Sedona.
Also opening soon is a new Chase Sapphire Lounge by The Club. The 3,500-square-foot lounge is said to include “many local elements” and feature a menu with a focus on local items.
Passenger from all airlines will be able to use the lounge. Access will be available to Chase Sapphire Reserve cardholders, members of the Priority Pass airport lounge program and people who purchase day passes.
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