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With a steep $695 annual fee, The Platinum Card® from American Express (Terms apply. See rates & fees) offers a host of benefits to cardholders. Among them is the Platinum Card Concierge service that any cardholder can use to request arrangements such as making reservations at a restaurant, obtaining tickets to a special event and more. The concierge service can also help cardholders access other Amex partnerships such as Global Dining Access.
What Can the Amex Platinum Concierge Do?
American Express offers a lifestyle concierge service to provide personalized assistance to cardholders. You can request the concierge act as an agent to make purchases or book services on your behalf. Services include pet care, event tickets for entertainment like concerts or sports games, hotel or restaurant reservations and more.
American Express boasts exclusive privileges and access to VIP shows, luxury hotels and even sold-out events. Access is not guaranteed, but the concierge service can certainly help you try.
The concierge can even help cardholders in emergencies—like with lost baggage or missed flights during travel or medical emergencies.
How Does the Amex Platinum Concierge Work?
The American Express Concierge service is for premium card members only. This includes anyone who holds a version of the Platinum card, the Delta SkyMiles® Reserve American Express Card (Terms apply), the Hilton Honors Aspire Card from American Express* or the Centurion® Card from American Express*. The service is complimentary, meaning cardholders can make any request at no extra cost—even if nothing is purchased.
Cardholders can ask a concierge for assistance in purchasing tickets to special events, gift deliveries and other shopping requests. An American Express concierge can contact a third-party seller and buy something on your behalf.
You will be responsible for the cost of any purchases, including shipping, taxes or fees. Everything will be charged to your card. Once the request has been submitted, your concierge will contact you with purchase details—most likely via email or phone.
How To Use the Amex Platinum Concierge
As a premium American Express cardholder, you can use your complimentary concierge service to buy concert tickets, book a hotel or restaurant, book a day at the spa or a golf course and even send flower deliveries. Whatever the concierge books for you will be charged to your eligible American Express card.
All you have to do is make a request and wait for final details by email or phone. Calling the concierge does not guarantee access to a sold-out event or fully booked hotel. There may be times when the concierge won’t be able to help you.
How To Contact the Amex Platinum Concierge
Contacting the concierge is easy—all you have to do is call the number on the back of your Platinum card and ask for “concierge.” Once on the line, you can ask a concierge about making a purchase or booking a service.
How Good Is the Amex Platinum Concierge?
The American Express Platinum card (along with other premium Amex cards) is one of the most desired cards, and with good reason: Services including the Platinum Concierge boast a stellar reputation.
You can make any reasonable request of an Amex concierge and they’ll give it a shot. Need someone to buy concert tickets for you the minute they go on sale? You can ask your concierge to do so. Are you trying to get into the hottest new restaurant in London? Ask your concierge to make a reservation for you.
American Express has other perks your concierge can tap into to get you the best experience. For example, Global Dining Access in partnership with Resy enables cardholders to get early access to high-profile restaurants and exclusive reservations. You can make specific requests for a particular restaurant or make a general request for something like an upscale Italian restaurant with a view of the Hudson River in New York City. They’ll do their best to figure it out.
In addition to booking vacations or business trips using Amex Travel, you can call a concierge when something goes wrong, like a canceled flight or lost baggage.
Remember to be polite when making a request—a concierge performs customer service and no one wants to help a rude customer. You might be surprised at what your American Express concierge can accomplish.
Bottom Line
Any premium American Express cardholder may access the Amex Platinum concierge service, not just Platinum cardholders. A personal booking assistant can be extremely useful for last-minute needs. We recommend taking advantage of Amex’s concierge service when you need it, but also advise anyone using the service to remember to be polite and keep your requests within reason.
To view rates and fees for The Platinum Card® from American Express please visit this page.
